FAQ
CLOTHING
¿What type of second-hand clothing do they sell on their website?
On our website, we specialize in selling second-hand clothing from top brands. This includes high-quality garments from well-known and famous brands. We encourage the reuse of clothing to give it a second life.
How do they ensure the quality of the clothing they sell?
Our team of fashion experts carefully selects each garment. All the clothing we sell is in excellent condition and undergoes a rigorous inspection process to ensure its quality and authenticity. If any specific garment has any flaws, a photo will be included or it will be specified in the product description.
Where does the clothing they sell come from?
The clothing we sell comes from various sources, such as luxury stores, fashion shows, and direct purchases from individuals. We ensure that all garments are authentic and in excellent condition.
How do they determine the prices of second-hand clothing?
The prices are determined based on various factors, such as the brand, the condition of the garment, its demand in the second-hand market, and its exclusivity.
SIZES
How do you size the garments?
Our sizes adhere to the current European standard. However, it's important to note that the size on the garment's tag may not correspond to the actual size, as some items may have been manufactured in a different era. Therefore, we recommend consulting our size guide and taking measurements before making a purchase to ensure the garment fits your needs.
Why might the size on the tag not match the actual size of the garment?
This can happen due to variations in size standards over time and between different brands. We recommend following our size guides, and if you have any specific questions about a garment, feel free to contact us for additional guidance.
SHIPPING AND RETURNS
What is the return policy?
You can find it detailed here.
Do you offer international shipping?
Yes, we ship internationally. Please check our 'Shipping' section for details on shipping times and associated prices for your location
How long will it take for my order to arrive?
Typically, our shipments are delivered within 24-48 hours from the processing of your order. We work diligently to ensure you receive your garments quickly and securely. You can track the status of your order through the link provided by the logistics company GLS via email or contact our customer service if you need additional information about the delivery.